Any prizes won (other than scratch card) will be delivered using our chosen courier within 3 to 7 days. Any orders for Merchandise may take slightly longer if we have to order a specific size, but most are stocked. Unless stated at the beginning of a prize draw, we will not swap any prizes for cash value. All Scratch Cards will be scratched live via our YouTube channel "Glittery Box Scratchies" within 3-5 days of winning and cash amounts transferred within 24 to 48 hours after using either Paypal or Bank Transfer.
Unfortunately we do not accept returns on anything personalised/opened/used. If not personalised this must be returned in the same condition as it was sent out within a 7 day period. We will not cover postage and we suggest a tracked service. We recommend this, because if items get lost in the normal post, we regret we are not responsible for any items not received here. Using a trackable method protects you if your items get lost, by enabling you to claim from your chosen delivery company.
DAMAGED IN TRANSIT
If the item you received is damaged on delivery please contact us via the “Contact Us” page or email within 3 days of delivery. Please quote your order number or raffle (if your prize was won) and your name and address, details of the product and the reason for return. We will then arrange for the damaged item/s to be replaced to you at no extra cost. We will not refund, only replace. Photo evidence will be required of the damages or in most cases we will require this returned.
PLEASE NOTE WHEN ENTERING ANY OF OUR COMPETITIONS, YOUR NAME AND PRIZE WINS MAY BE SHARED ON ANY OF OUR SOCIAL MEDIA ACCOUNTS. ENTERING MEANS YOU ARE GIVING US PERMISSION TO DO SO. YOU MUST BE OVER 18 TO ENTER ANY COMPETITIONS AND WE DO REQUIRE ID.